Contracting through digital tools and AI agents raises important questions about consent, information duties and potential defects affecting the validity of a legal act.
Consent in automated interactions
In an automated process, the client must understand who makes the offer, what data is being used and what the limits of the interaction with the AI agent are.
Mistake and fraud
The practical risk appears when information supplied by the system is incomplete, incorrect or presented in a way that may mislead the user. Contractual documentation should therefore include clear verification, confirmation and traceability rules.
Practical recommendation
Companies implementing AI agents in commercial flows should treat the technological interface as part of the legal contracting process, not merely as marketing or customer support infrastructure.